Terms & Conditions

Product Guarantee

Timber is a natural product and prone to changes in appearance, including some movement and the occurrence of small knot holes or splits in extreme temperatures and weather conditions. Any splits, knots or similar visual imperfections in the timber will not affect the structural integrity of the product in any way, are not considered to be damage, and do not render the product unfit for purpose. Whilst every effort is made to hand pick timber without visible knotholes or splits there may be occasions where timber is selected in good faith that contains what appears to be a solid knot.

Over the course of time / during movement of the product etc it may occur that these small knot holes are then dislodged from the timber leaving a small knot or crack.

Unfortunately, we cannot be held responsible for this maturing of the product and can only offer our best advice as how to deal with this situation in the unlikely event that it should occur.

Please note: any guarantee offered does not cover the products against timber splits/ knot holes /swelling or warping. These are natural characteristics of the products and not defects and neither will these circumstances be accepted as a valid reason for the cancellation of an order, as this can occur naturally over time.

Terms & Conditions

Full Payment or balance is due by day of delivery

Bases – It is the customers responsibility to ensure that the ground under any base is firm enough to support the weight of the base and the building. It is the responsibility of the customer to ensure their completed base is 100% flat, level, solid and of adequate size to fully support the building – sizes quoted are for the floor area unless otherwise stated. All concrete bases or slab bases must not have any shallow or raised areas. We recommend leaving a clearance around the building for maintenance of your garden building. It is the customers responsibility to work out all height restrictions and take full responsibility for any planning issues. It is the customers responsibility to ensure bases are installed in the correct position and once installed they cannot be moved. Forest Craft will not be held responsible for any problems arising due to faulty base work constructed by the customer.

Delivery & Installation – Please advise us of any difficulties (overhead obstructions, walls, hedges, satellite dishes, archways) prior to the delivery date.
If your garden building is installed in the rain or damp conditions, you must ensure you leave adequate ventilation to allow the building to dry. Failing to ventilate the building whilst timbers are drying out can cause condensation or mold to occur. This will produce drips of water inside the building, which can be mistake for leaks. Condensation will also occur on the inside of windows. Leave windows and doors open to air the building on fair weather days. Never use a heater as this can cause the building to dry out too quickly and cause cracks and warping, especially the roof.

Roof Covering – Free mineral felt is supplied only with your garden building and not in conjunction with any other roofing material or options. Felt shingles are not recommended for open or coastal areas, standard mineral felt is recommended in these locations. Forest Craft hold no responsibility for damage or lifting of roof coverings due to adverse weather conditions following installation by us.

Planning – It is the customers sole responsibility to check with their local planning authority regarding planning permission for their garden building being installed. Forest Craft will not be held responsible for any problems regarding planning permission (if applicable). Please note bases and bearers will raise the height of the building.

Maintenance – Please remember you will need future access to all sides of your garden building to maintain and treat as required. Timber is porous and requires waterproofing regularly. It is the customers responsibility to maintain and treat their building.